MyFuchiKore
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Worldwide Shipping
We ship worldwide from Japan!
Secure Payments
Secure and safe checkout with SSL encryption.
Paypal & credit cards accepted!
Multiple payment methods are available.

FAQ

  • Where is the store based?

    Tokyo, Japan

  • What is this store's return and exchange policy?

    All sales are FINAL. Returns or exchanges will only be accepted if there is a defect in the product; however, any damages suffered during transit will not qualify for a refund and will be the full responsibility of the buyer. By choosing regular shipping (Air Mail), the buyer takes on the responsibility that should the item become damaged or lost in transit, the seller is not required to issue a refund or partial refund for lost or damaged items.

  • Do you accept orders placed outside of the US?

    We sure do! We ship from Japan to anywhere in the world.

  • How long will it take to receive my order?

    Delivery time varies from country to country. Most orders are received within one-two weeks, although longer delivery times can also occur.

  • How does the Pre-Order process work?

    Pre-Orders made will be automatically processed at the time of purchase; however, the item will not be shipped out until the Pre-Order item is released here in Japan, which in some cases can be several months after you have paid for your Pre-Order. The release date is always specified in the product page.

  • Purchasing orders with Pre-Orders.

    If you make a purchase with a pre-order that will not come out until a later date, your order will be shipped together once the pre-order is released. If you order two pre-order items that have different release dates, they will be shipped together once the last pre-order becomes released.

  • Can I cancel a Pre-Order?

    Unfortunately, all Pre-Orders will NOT be qualified for cancellation as I automatically pay for each Pre-Order as soon as I receive them in order to ensure that I have the correct number of orders. Once you have placed a Pre-Order, you must commit to purchasing the item.

  • How do I pay for my order? Is it secure?

    This shop supports both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Myfuchikore has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact us either through the Contact page or by sending an email to support@mufuchikore.com

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